Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support.

Personal Information

  • Name and contact information
  • Email address and phone number
  • Company information
  • Payment and billing information

Usage Information

  • Search queries and database interactions
  • Platform usage patterns
  • Device and browser information
  • IP address and location data

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our chemical database services
  • Process transactions and manage subscriptions
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Improve our services and develop new features
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
  • Legal Requirements: We may disclose information when required by law or to protect our rights
  • Business Transfers: Information may be transferred in connection with a merger or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at:

  • Email: gayatri.sharma@dhanviexim.com
  • Phone: +91 73 86 86 15 15
  • Address: 5-12-204/2, Plot No.83 & 84 Parts, Mangapuram Colony, Moula-Ali, Hyderabad-500 040, INDIA